First update: today, almost exactly 14 hours later, I received an automated update. They again stressed high volume requests and to expect delayed responses. Everything else was pretty straight forward, they want me to confirm I want to change my region and that I understand that my account progress will be reset.
My name is [removed], and I'll be here to give you assist you with your request. Please note that at this point in time we are experiencing an extremely large volume of incoming tickets. As a result, this first message is automated. Rest assured, however, that the next response you receive will be from a human reading and responding to your request.
Additionally, we would like to be transparent and say that the next response you receive will be delayed as a result of our incoming volume. We appreciate your patience as we diligently work on resolving each player issue that as come in as quickly and effectively as we can.
It sounds like your account’s region may be assigned incorrectly. We can definitely help resolve that issue, but there’s a couple things you should know first.
We can only change your shard if you’re currently living in that area. For example:
- If your shard is currently set to Europe but you live in Canada or the USA, and you need to move to the North American shard, we can fix that for you.
- If you live in France and you need to move to the European shard, we can fix that too.
- If your region is Europe and you live in Europe but you’re trying to move to the North American shard, we will not be able to change your shard.
Keep in mind that these rules are only in place for the Closed Beta and may change in the future.
If we change your region for VALORANT, you will lose ALL progress so far that you’ve gained in the Closed Beta. This means all Agents and Contracts you have unlocked will reset EXCEPT VALORANT Points (e.g. purchases with real money). Before we can make this change, you need to let us know that you are okay with that change.
Finally, I would like to mention that we also have the option of transferring you to the correct shard for Legends of Runeterra. If you are interested in this as well, please respond back to this message to let us know. Please note that, unlike a VALORANT shard transfer, your content will NOT be removed when you transfer your LoR region.
If this doesn’t apply to you, please reply back and we will make sure your ticket is routed to the correct team. Thanks again for your patience!
